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Distance Education: Troubleshooting Computer Problems

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1. Help from Academic & Distributed Computing Services (ADCS):

ADCS provides computer help and services for the entire U of M Twin Cities community. Problems regarding Internet accounts, connecting, and email initiation are all handled via ADCS.

Managing your U of M Internet Account

  • Learn more about how your U of M email account works, account initiation, changing and setting passwords, Internet connection guides for modem, wireless, and Ethernet.

ADCS Walk-in Help & Services

  • Find out how to get computer help the next time you are on campus. Details on Internet kits, laptop rentals, and modem testing.

ADCS Help Guide

  • Guide to which ADCS department to contact for a variety of computer help questions. Includes links for general help questions (email, connecting), WebCT, and digital resources for faculty.

Internet Connection Guide

  • A guide for do-it-yourselfers who wish to connect their computer to the U of M network.

Am I in the U of M student/staff directory?

  • Search for your name in the U of M student/staff directory to see if you have been assigned your U of M username. U of M usernames are usually comprised of 4 letters & 4 numbers (i.e. john0001). Once your username has been assigned, you can then initiate your email account.

2. Problems connecting to University Library online resources

Problems regarding inability to access specific University Library online resources can be answered via these links:

Computer Help from University Libraries

Find assistance on using the resources that make up the University Libraries system. Also learn about connecting to our online catalog MNCAT, accessing electronic journal indexes and databases and how to connect to electronic journals. Includes information on connecting from your home or office.